Consumer Services

Introduction of uniform Phone No.1199 for registration of complaints.
Upgrading the skills of emergency attending teams with proper training, courtesy and prompt attention to consumer's complaints.
Repayment scheme for cost jobs.
Phone banking.
Payment in SNGPL’s offices.
Payment in Post offices.
Rounding of gas bills.
Increase in Bank branches.
Online Gas Complaints.
Drop box scheme.
E - Commerce banking facilities.
Advance payment plan offering attractive discount.
Availability of gas bills on internet.
42 consumer service centers established to provide facilities like billing, operation and sales.

Updated: 01-09-2015